Various staff who all play an important role

Once you've moved into The City, you'll meet various staff who all play an important role in making sure you have the best experience, here in university accommodation.

Residential Advisers (RAs)

We are your Residential Advisers and we are current students, who work as part of the Residence Life Team to help you settle in to The City, be a friendly face throughout the year and promote a sense of community. We also organise the The City social calendar, so make sure you come along to our events and get to knows us. We always wear green Residential Adviser hoodies, so we are easy to spot!

Accommodation Team

If you've got any queries during your stay with us, you can contact the Accommodation team by email, phone or just pop in The City Reception. Our reception is open 24 hours a day, 7 days a week! So whether you've lost your key, have a question about your room or just want a cup of tea and a chat, the team are always around to help out.

Housekeeping Team

Our Housekeeping and Domestic Assistants provide an assisted clean of the communal spaces in your accommodation such as entrance lobbies, communal bathrooms and corridors. You are responsible for cleaning your room, ensuite (if you have one) and your kitchen. Ask one of the friendly team if you have any questions about cleaning.

Porters

Our porters are around every day maintaining the site. They will respond to any maintenance requests you send in. They will also be able to help you if you get locked out of your room. Make sure you say hello when you see them out and about!

Security

In your accommodation there is 24/7 security from the university security patrol team. They can respond to any problems you have and work closely with our 24 hour reception. You can contact security by phone at 0116 252 2023

Management Team

When issues can't be solved by the RAs or the Accommodation Team, we have senior managers who can step in and help. The team of managers oversee Residence Life and the Accommodation Team.

If you have any questions you can get in touch with us by contacting The City Reception, where we're based.

Tel: +44 (0)116 223 1485

Email: accommodation@le.ac.uk